Geni Homes Private Limited ("we," "our," or "us") is firmly committed to maintaining the privacy, confidentiality, and security of personal information collected from our customers, users, and visitors. This Privacy Policy outlines how we handle your personal data in connection with our construction and real estate services, including digital interactions and marketing-related activities.
By accessing or using our services, you agree to the terms set forth in this Privacy Policy and consent to our collection, usage, and disclosure practices as described below.
Information Collection and Usage
1. Personal Information
When you interact with our services, we may request specific personally identifiable details that allow us to contact or identify you. This information ("Personal Data") may include, but is not limited to:
• Full name
• Email address
• Residential or construction site address
• Project-related property details
• Payment-related data
2. Social Media Login and Cookies
We may offer the option to sign in using third-party social media platforms (such as Facebook or Instagram). If you choose this method, we may receive specific profile data including your name, email ID, location, or any other publicly shared details from that platform.
Please be aware that data shared via these platforms is governed by their respective privacy policies. Geni Homes does not control how third-party providers manage your personal data, and we recommend reviewing their policies for better clarity on data handling and privacy preferences.
Usage Data
We collect information on how our services are accessed and utilized ("Usage Data"). This may include:
• Your IP address
• Browser type and version
• Device type and identifiers
• Pages visited within our service
• Date and time of visit
• Time spent on specific pages
• Technical diagnostic data
This data helps us enhance service quality, understand user behaviour, and deliver a better customer experience. We use this information for:
• Internal documentation
• Enhancing products and service offerings
• Sending promotional communications (offers, services, etc.) to your registered email
• Contacting you for feedback or market research via email or phone
• Customizing app or website experience based on your interests
• Providing updates or requested services via email, SMS, or phone
Tracking & Cookies
We utilize cookies and other tracking technologies (such as beacons, scripts, and tags) to collect and store data to monitor user behaviour and improve functionality.
Cookies are small text files that may include an anonymous unique identifier and are stored on your device. They help recognize repeat users, analyse performance, and personalize interactions.
You can manage your cookie preferences through your browser settings. Please note, disabling cookies may limit some functionality of our services.
Use of Collected Data
The personal and usage data we collect may be used for the following purposes:
• Delivering and managing our services
• Informing you about service-related updates or changes
• Allowing participation in interactive service features
• Offering technical and customer support
• Analysing service performance and improving quality
• Preventing and addressing technical or security issues
• Maintaining user identity and session tracking
• Gathering feedback for service enhancement
• Enforcing legal obligations, internal policies, and contract terms
• Investigating and acting upon fraudulent, suspicious, or harmful activities
Data Storage and Retention
We store your personal data securely on encrypted servers and adopt standard industry practices to protect it from unauthorized access or misuse.
Your data will be retained only as long as necessary to fulfil the purposes stated in this policy or as legally required. This includes:
• Complying with legal obligations
• Settling disputes
• Enforcing legal agreements and policies
• Supporting service-related data analytics
Usage data, unless required for legal or security reasons, will be retained for a maximum of 10 years.
Disclosure of Data
Your personal information, including identifiable data, may be transferred to and stored on servers located outside your region, state, or country, where data protection laws may differ from those in your jurisdiction.
If you are accessing our services from outside India and choose to share information with us, please be aware that we will transfer and process your data within India. By submitting your information, you consent to this transfer and processing in accordance with this Privacy Policy.
We may process your information when it aligns with our legitimate business objectives or when required to fulfil contractual obligations we have entered into with you.
Your data may also be disclosed under the following circumstances:
Legal Obligations: If we are legally bound to comply with judicial processes, regulatory demands, court orders, or other lawful requests (including national security or law enforcement directives), we may disclose your information.
Policy Enforcement and Security: If necessary, we may disclose data to investigate and act against policy breaches, fraudulent behaviour, unlawful activities, safety threats, or as part of legal proceedings in which we are involved.
Business Transfers: Your data may be shared during business transitions such as mergers, acquisitions, asset sales, funding discussions, or company restructuring.
Service Providers & Vendors: We may engage third-party vendors, contractors, or service providers to support our operations. These entities may need access to your personal data strictly for the purpose of delivering services on our behalf and are contractually obligated to handle it responsibly.
Tracking Technologies by Third Parties: Selected third-party partners may be permitted to use cookies or tracking technologies on our platform to help us understand how users interact with our services. This information may be used for analytics, content optimization, or behavioural understanding. Please note that we do not share, rent, or sell your data to third parties for promotional use unless explicitly stated.
We take reasonable and standard industry measures to ensure that your personal data is treated securely and in line with this Privacy Policy. No data transfers will be made to any organization or location unless appropriate data protection controls are implemented.
Security of Data
We are committed to the security of your personal information. However, it's important to recognize that no transmission of data over the internet or electronic storage method is completely secure. While we employ commercially reasonable security practices, we cannot offer an absolute guarantee of protection.
Sensitive Personal Data
If you choose to provide sensitive personal data during your interaction with our services, it will be collected and used strictly for the purpose of delivering the requested service. If you do not wish to share such data, please avoid submitting it. If such data is submitted inadvertently, you may request its review or deletion by contacting us.
The following are treated as sensitive personal data:
• Passwords
• Bank account details, credit/debit card information, or other payment credentials
• Physical or mental health details
• Sexual orientation
• Medical history or records
• Biometric identifiers
Any additional data shared under these categories or acquired lawfully through contracts or user consent
Third-Party Service Providers
We may engage external vendors and individual contractors ("Service Providers") to support service delivery, technical infrastructure, analytics, or customer support. These Service Providers are authorized to access your personal data only for fulfilling assigned responsibilities and are prohibited from using it for other purposes.
Analytics
Google Analytics
We utilize Google Analytics to monitor website performance and user behaviour. This tool collects data such as traffic sources, visited pages, and time spent on the site. Google may use this data to contextualize and personalize its advertisements through its own ad network.
You may prevent Google Analytics from tracking your activity by installing the Google Analytics Opt-out Browser Add-on. This tool disables the transmission of data to Google Analytics from your browser.
To understand more about Google's privacy practices, please refer to:
Google Privacy Policy
Links to External Sites
Our platform may contain hyperlinks that direct you to external websites not operated by us. Once you navigate to these third-party domains, we advise you to review their respective privacy policies as we are not responsible for their data handling practices or content.
Children's Privacy Policy
Our services are not designed for users under the age of 18. We do not knowingly collect personally identifiable data from minors. If you are a parent or guardian and suspect that your child has submitted personal data to us, please reach out so we can promptly take the necessary steps to delete such information.
If we become aware of such a submission without parental consent, we will take immediate action to remove the information from our records.
Our Email Policy
We and our associated partners strictly adhere to all national anti-spam regulations. You have the right to opt out of receiving further email communications from us or our affiliates at any time.
We also confirm that we will not sell, lease, or exchange your email address with any unrelated third-party entities without your explicit consent.
Policy Updates
We may revise or update this Privacy Policy periodically. When such changes occur, we will reflect them by updating this page with the revised policy.
Notifications of major updates will be sent via email and/or displayed prominently on our website or services prior to the new terms becoming active. The "Effective Date" at the top of this policy will also be revised accordingly.
You are encouraged to review this page regularly to stay informed about our current practices. All changes become valid once they are published on this page.
By continuing to use our services, you agree that the Company reserves full rights to alter, modify, add, or remove any parts of this policy without separate, direct notifications.
To withdraw your consent at any point, please reach out to our designated grievance officer.
Grievance Officer
If you have any concerns, disputes, or grievances regarding the handling of your personal data, you may get in touch with our Grievance Officer using the contact details below. Please allow up to 31 days for resolution.
Grievance Officer Name: Customer Relationship Manager
Email: crm@genihomes.in
To help us address your concern effectively, please include the following in your complaint:
A signed hard copy or digital signature of the complainant (or authorized person if not the user).
Specific details of the content or material you believe is infringing.
A declaration that the complaint is made in good faith, and that the material in question is being used without appropriate authorization from the rights holder.
A clear statement confirming the accuracy of the information provided and the complainant's authority to act on behalf of the owner of the content in question.
Contact Us
If you have questions, concerns, or feedback related to this Privacy Policy, please feel free to contact us at:
Email: crm@genihomes.in
Review, Update, or Delete Your Data
Depending on your jurisdiction and applicable data protection laws, you may request access to, correction of, or deletion of the personal information we have on record.
Please write to crm@genihomes.in to submit a request for any of the above actions. Kindly allow up to 31 days for our team to respond.
Your Data Protection Rights
We want all our users to be informed about their rights under applicable data privacy laws. You may be entitled to the following:
Right to Access - You may request a copy of your personal data that we hold. A nominal administrative fee may apply.
Right to Rectification - You may ask us to correct any inaccurate or incomplete information by providing supporting documentation.
Right to Erasure - You may request deletion of your personal data, subject to our internal data policies and legal obligations.
Right to Restrict Processing - Under certain circumstances, you may ask us to limit the use of your personal data.
Right to Data Portability - You may request us to transfer your data to another organization, or directly to you, under specific conditions.
All other applicable terms, including jurisdiction and governing law, as outlined in our Terms of Use, remain enforceable.
Data Security Practices and Standards
To protect your personal data, we have adopted a range of internal security classifications and protocols:
Data Classification: Information is categorized into confidential, internal, and public, enabling appropriate access control.
Access Policies: Defined data usage rules determine who can access what data, under what conditions, and for what purposes. Violations result in disciplinary action as outlined in employment agreements.
Third-Party & Contractual Access: Contractors and outsourced personnel follow the same data classification policies, with access granted strictly based on their roles and responsibilities.
Data Storage: All data is stored securely either within our private cloud or under restricted VPN access. Data is not transferred outside the organization or country unless explicit permissions are obtained.
Access Control: We implement a "least privilege" model, allowing users to access only the minimum necessary data to perform their roles. Activity Monitoring: Suspicious access attempts, unusual login activity, and failed login attempts are logged and analysed continuously.
Data Retention: Data is retained for a period of up to 10 years. A backup policy ensures regular data archiving and permanent deletion once retention periods expire.
Authentication Layers: Role-based access control is enforced across all platforms including mobile applications, websites, internal databases, and cloud environments. Audit and Logging: All changes to the database are recorded, and login records are maintained for a minimum duration of 12 months.